Succulent beef patties wrapped in homemade brioche buns
Last Updated: 3 Aug 2021
PrepBox reserves the right to change or modify these Terms (including any additional terms and conditions or policies, which are published on the Platform and incorporated into these Terms) at any time. It is your responsibility to review the Terms regularly and you are strongly recommended to do so. You will be deemed to have agreed to the amended Terms (whether or not reviewed by you) by your continued use of the Platform following the date on which the amended Terms are posted.
All photos and images of Products shown on the Platform are also for illustrative purposes only and may differ from the actual Products.
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- Meal Subscriptions
We offer different weekly subscription plans for our meals (each, a “Meal Subscription”). If your Meal Subscription changes, the applicable weekly Meal Subscription price may also change. Changes to your Meal Subscription may also result in changes to any applicable shipping and handling charges and meal delivery times. If we change the prices or other charges associated with our various Meal Subscription plans, we will provide you with notice of such changes, such as by email or a notice posted on the Platform. The prices for the Meal Subscriptions can be found on plans and may be subject to change in the future. For more information about our Meal Subscriptions, please visit the Pricing page on our website and our FAQs.
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- THE AMOUNT YOU ARE CHARGED MAY VARY DEPENDING ON THE MEAL SUBSCRIPTIONS YOU SELECT; AND
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- NUTRITION INFORMATION
- Please note that nutritional information on the Platform reflects recent updates to meals based on evolving ingredients. The nutritional information for meals at the time of their preparation is reflected on the labels on our meal containers. Except as required under applicable law, PrepBox does not guarantee the accuracy of any nutritional information provided by PrepBox. PrepBox will not be responsible for any loss or damage resulting from your reliance on nutritional information, nor for ensuring that whatever foods you purchase or consume are in accordance with your respective dietary needs, restrictions or preferences. Please note that excluding categories from your profile does not guarantee that your meals will exclude certain food product ingredients which may contain those products. As such, you should always check the ingredients associated with any products that you receive from PrepBox to avoid potential allergic reactions. If you have or suspect that you have an allergic reaction or other adverse health event, promptly contact your health care provider.
- Content on the Platform may contain recipes, meal recommendations, dietary advice (collectively, “Food Information”) and the food products delivered in connection with the services on the Platform (collectively, the “Meal Options”) will contain various ingredients. You should always consult with your physician or other healthcare professional before adopting or using any Food Information or partaking in any Meal Options, whether offered by and through the offerings on the Platform or otherwise. The Food Information and/or Meal Options may include ingredients that you are allergic to. You should always check the ingredients associated with any Food Information and Meal Options to avoid potential allergic reactions. If you have or suspect that you have an allergic reaction or other adverse health event, promptly contact your health care provider.
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- PRICING AND AVAILABILITY
- All prices on the Platform are shown in Singapore dollars and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice, including without limitation, as based on geographic or other criteria as we may establish from time to time; provided, however, that if we change the amounts or other charges associated with our various subscription plans, we will provide advance notice of such changes in accordance with these Terms. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of any Products to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your Meal Subscription(s) in accordance with the cancellation policies set forth in these Terms, as applicable.
- All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific meal ingredients or entire meals) without prior notice. We strive to provide you with high-quality Products and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time.
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- We may require the return or photographic documentation of any Product that you are dissatisfied with before we provide you a refund, replacement, or Credit.
- In certain circumstances, such as if we want to thank you for your patience with a delayed delivery or to address another customer service issue, we may provide you customer experience Credits of promotional value that will be automatically applied to your next eligible Order under your Meal Subscription. Credits may only be redeemed for the type of Product for which they were issued. Credits are promotional in nature, are not transferable, and are not redeemable for cash or other property.
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- CANCELLATIONS AND MODIFICATIONS OF MEAL SUBSCRIPTIONS
- YOU MAY CANCEL OR MODIFY YOUR MEAL SUBSCRIPTION ONLINE AT ANY TIME BY EMAILING firstname.lastname@example.org OR FOLLOWING THE INSTRUCTIONS SET OUT IN FAQ OR BY CONTACTING CUSTOMER SUPPORT]. ANY MEAL ORDER(S) IDENTIFIED AS “PROCESSING” OR “SHIPPED” ON YOUR UPCOMING PAGE, HOWEVER, CANNOT BE CANCELLED [OR MODIFIED]. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY MEAL ORDER IDENTIFIED AS “PROCESSING” OR “SHIPPED” PRIOR TO THE CANCELLATION [OR MODIFICATION] OF YOUR MEAL SUBSCRIPTION.
- To avoid being charged for placed orders that you no longer wish to receive in the event of a Meal Subscription cancellation [or modification], you must cancel [or modify] prior to the date when you are to be charged for your next Order, [which is emailed to you each week and also displayed on [your Account Page (link)]]. The charge is typically [5 or 6 days] before your expected delivery, depending on your specified deadline, but can vary depending on shipping length and other factors.
- In the event you cancel your Meal Subscription, please note that we may still send you promotional communications about PrepBox, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.
- [FOOD SUBSTITUTION POLICY]
- Although PrepBox takes every reasonable measure to have sufficient inventory to fill your order, availability of Product(s) may change without notice. PrepBox is not responsible for the unavailability of product due to popular demand, whether discontinued or still in production.
- In the completion of orders, PrepBox reserves the right to substitute a similar product. Substituted food items may contain different ingredients and allergens than those in items originally ordered. Prior to consumption, please be sure to carefully check all individual product packages for the most updated information regarding ingredients and nutritional content for any/all of Products, including new and improved items, if you have any food allergies or if you are otherwise concerned about any particular ingredients.
- SHIPPING AND DELIVERIES
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- [If you are not at home when your Product delivery arrives, the courier will generally leave the package for you at your door, unless other delivery instructions have been communicated to you. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself.]
- In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. If timely delivery of your meal ingredients is not feasible, we may cancel your meal delivery for the period so affected and issue you a Credit (defined below) or refund of the purchase price for that Product delivery, as determined at our discretion.
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- CHANGES TO THE PLATFORM
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- PrepBox may update the content on the Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Platform may be out of date at any given time, and PrepBox is under no obligation to update such material.
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- USER CONDUCT
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- Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the Platform at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Platform at your sole cost and expense.
- DISCLAIMER OF WARRANTIES
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- WE ATTEMPT TO DISPLAY THE PRODUCTS AND OTHER MATERIALS AND INFORMATION YOU VIEW ON THE PLATFORM, INCLUDING PRICING AND NUTRITIONAL INFORMATION, AS ACCURATELY AS POSSIBLE. HOWEVER, WE DO NOT GUARANTEE THE ACCURACY OF SUCH MATERIALS AND INFORMATION. IN THE EVENT OF AN ERROR ON THE PLATFORM, IN AN ORDER CONFIRMATION, IN PROCESSING OR DELIVERING AN ORDER OR OTHERWISE, WE RESERVE THE RIGHT TO CORRECT SUCH ERROR AND REVISE YOUR ORDER ACCORDINGLY (INCLUDING CHARGING THE CORRECT PRICE) OR TO CANCEL YOUR ORDER AND ISSUE YOU A REFUND. YOU FURTHER AGREE THAT THE PRODUCTS AND OTHER MATERIALS YOU RECEIVE IN YOUR ORDER MAY VARY FROM THE PRODUCTS AND MATERIALS DISPLAYED ON THE PLATFORM DUE TO A NUMBER OF FACTORS, INCLUDING, WITHOUT LIMITATION, SYSTEM CAPABILITIES AND CONSTRAINTS OF YOUR COMPUTER, MANUFACTURING PROCESS OR SUPPLY ISSUES, THE AVAILABILITY AND VARIABILITY OF PRODUCTS, DISTINCT COOKING OR OTHER PREPARATION METHODS AND VARIABILITY OF COOKING EQUIPMENT AND APPLIANCES. THE PLATFORM MAY CONTAIN INFORMATION ABOUT PRODUCTS THAT ARE NOT AVAILABLE IN EVERY LOCATION. A REFERENCE TO A PRODUCT ON THE PLATFORM DOES NOT IMPLY OR GUARANTEE THAT IT IS OR WILL BE AVAILABLE IN YOUR LOCATION OR AT THE TIME OF YOUR ORDER. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING ANY CONTENT RELATED TO OUR PRODUCTS PROVIDED BY OR DISPLAYED THROUGH A THIRD PARTY CHANNEL, INCLUDING, WITHOUT LIMITATION, REGARDING ITS ACCURACY OR COMPLETENESS.
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To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless PrepBox, and our respective past, present and future employees, officers, directors, contractors, consultants, shareholders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively, the “PrepBox Parties”), from and against all actual or alleged PrepBox Party or third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses and costs of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) any use or misuse of the Platform, Content or Products by you or any third party you authorize to access or use the Platform, Content or Products, (b) any User Content you create, post, share or store on or through the Platform or our pages or feeds on third party social media platforms, (c) any feedback you provide, (d) your violation of these Terms, and (e) your violation of the rights of another. You agree to promptly notify PrepBox of any third party Claims, cooperate with the PrepBox Parties in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees and expenses, court costs, costs of settlement and costs of pursuing indemnification and insurance). You further agree that the PrepBox Parties shall have control of the defense or settlement of any third party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and PrepBox.
- LIMITATION OF LIABILITY AND RELEASE
- TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE PREPBOX PARTIES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS TO OR USE OF THE PLATFORM OR CONTENT (INCLUDING, BUT NOT LIMITED TO, USER CONTENT, THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SITES), OR THE ORDER, RECEIPT OR USE OF ANY PRODUCT, OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM ANY PREPBOX PARTY, OR FROM EVENTS BEYOND THE PREPBOX PARTIES’ REASONABLE CONTROL, SUCH AS SITE INTERRUPTIONS, DELETIONS OF FILES OR EMAILS, ERRORS OR OMISSIONS, DEFECTS, BUGS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE PREPBOX PARTIES’ RECORDS, PROGRAMS OR SYSTEMS), REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED) OR ANY OTHER LEGAL OR EQUITABLE THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE).
- TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF THE PREPBOX PARTIES (JOINTLY) ARISING OUT OF OR IN ANY WAY RELATED TO (A) THE ORDER, RECEIPT OR USE OF PRODUCTS PURCHASED ON THE PLATFORM EXCEED THE AMOUNT PAID FOR SUCH PRODUCTS; AND (B) THE ORDER, RECEIPT OR USE OF MEAL INGREDIENTS, OR ACCESS OR USE OF THE PLATFORM OR CONTENT, EXCEED THE GREATER OF S$500 OR THE AMOUNT YOU PAID TO US IN THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH YOUR CLAIM AROSE. THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE THE PREPBOX PARTIES’ SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR ANY OTHER LEGAL OR EQUITABLE THEORY.
- TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU, ON BEHALF OF YOUR HEIRS, EXECUTORS, ADMINISTRATORS, LEGAL AND PERSONAL REPRESENTATIVES, HEREBY RELEASE, WAIVE, ACQUIT AND FOREVER DISCHARGE THE PREPBOX PARTIES FROM AND AGAINST, AND COVENANT NOT TO SUE ANY SUCH PREPBOX PARTY FOR, ALL CLAIMS YOU HAVE OR MAY HAVE ARISING OUT OF OR IN ANY WAY RELATED TO THESE TERMS.
- THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE DIRECTLY AND PROXIMATELY CAUSED BY PRODUCTS YOU PURCHASE FROM US, OR FOR OUR FRAUD, GROSS NEGLIGENCE, OR INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.
- GENERAL PROVISIONS
- Entire Agreement
These Terms (including all sub-terms set out in the definition of these Terms above) constitute the sole and entire agreement between you and PrepBox with respect to the Platform and all Products and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Platform and all Products.
- Waiver and Severability
- No waiver by PrepBox of any of the terms and conditions set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of PrepBox to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
- The invalidity or unenforceability of any provision of these Terms shall not for those reasons alone affect the validity or enforceability of any other provision of these Terms.
- Governing Law
These Terms shall be governed and construed in accordance with Singapore law.
- Dispute Resolution
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (the “SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator appointed in accordance with the SIAC Rules and the language of the arbitration shall be English.